Returns Information

Terms and conditions

Making a Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and this puts them into the Shopping Basket. After you have finished your selection, click on "Check out" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa MasterCard Maestro. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and e- mail or over the Internet. Placing an order on this website is a binding agreement and by making a purchase you are stating that you are over 18 and able to enter into such an agreement.

Shipping and Handling

Outdoor Gearstore will ship the goods as itemized by DHL carriers and ROYAL MAIL in the UK service and will require a signature.

Postage costs


POSTAGE CHARGES AND DELIVERY TIME
Postage charge will appear at checkout, these may vary depending on the weight of the parcel but are kept to a minimum.
England, Wales, and southern Scotland, Please note that due to the increase in postage costs we are no longer able to send items above 10kg to certain
more remote areas of the UK.

Orders before 9am it will be dispatched the same working day. But please allow 3-5 days.

For deliveries to North Scotland, Scottish islands, Ireland and Europe and the rest of the world please note that there is a different pricing structure. If you are unsure please ring on  01254 879774


Here are a list of postcodes classified as the area you are in, if you have chosen wrongly when placing your order we will contact you with the error and give you the correct postage costs which you can either agree to or cancel your order.

North Scotland and N.Ireland.
AB31 to AB 38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50,

POSTCODES CLASSIFIED AS SCOTTISH ISLAND, ISLE OF MAN AND SOUTHERN IRELAND
HS, IV41 to IV49, IV51, 55 & 56, KA27 & 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, IM.

International Deliveries

We reserve the right to cancel or stop any order if we believe there is a problem or the goods will not travel well international, which you will be informed of and your money returned to you in full.
As we use royal mail to deliver international parcels, All our delivery times are as best as we can give you and what we are provided, but please note we cannot be held responsible if these times do take longer as we cannot guarantee the service from international companies used the royal mail, therefore a parcel is not deemed to be undelivered till 25 days have passed.

Delivery Schedule

We will try our best to process your order in time for delivery the next two business days. However, please allow 3-5 working days especially during busy periods. Once processed your order will be dispatched on a next day service. Some products are not held in stock and are therefore shipped as soon as possible. If this is the case we will inform you of an approximate delivery date as soon as we can by email.

You will receive an e-mail on the day of dispatch informing you that the product has been dispatched. If you haven’t heard anything from either ourselves or the delivery companies within 3 working days from the date of the dispatch email, please contact us.

A signature must be obtained by our couriers when the goods are delivered. Present at the delivery address. If this is not the case please contact the couriers to arrange re-delivery or to collect the item. Failure to contact the couriers may result in the item being returned to us and may also result in liability for any additional postage charges which are incurred by Outdoor Gearstore

Back Orders

If your item is not in stock, we will back order for you it's available to us. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made in the UK and to EC countries 15% VAT is included.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. However, we cannot exchange if goods have been worn, damaged, without the tags attached or in any way which would hinder selling on unless a genuine fault exists. Please note, although we do our best to make sure all product are useable before we send, We ask all our customers to check everything is there before using it out in the field, We will not be held responsible for customer who do not check items before going on there trip.

Outdoor Gearstore will do our  best to keep our prices as low as possible, but if a human error occurs where a mistake is made in the advertised price Outdoor Gearstore reserve the right not to process the order, you will be contacted ASAP with the correct price and the option whether to agree or not. By accepting the terms and conditions you agree to this.

Returns

When returning items to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in the post, therefore we would always recommend using recorded or special delivery or alternatively a courier, so that you are covered in the event of a missing parcel.

we do not offer refunds on postage costs unless the item is faulty.

we offer a 14 day return polciy

For any questions about your return, please contact us on 01254 879774

Goods should be returned to:

       Outdoor Gearstore 38a Water Street, Accrington, Lanc’s BB5 6PX

 

Please note that for hygiene reasons we do not accept returns/exchanges on underwear unless they are un-opened in their original packaging or they are faulty. Please therefore check sizing requirements very carefully before purchase of underwear!

Faulty Goods

If you are concerned that a product we have supplied may be faulty (not fit for purpose) and wish to return it to us for assessment please follow the guidelines below:

Any goods returned for assessment should be in a clean and dry condition, if this is not possible soiled goods may be subject to delays in processing for cleaning.

Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods.) This will allow us to refund you correctly.

Full details of the perceived fault should be given in a brief letter and the goods returned to the online address.

Please note that an investigation into perceived faulty goods may take time to complete, however we will Endeavour to process all investigations to a reasonable timescale.

If the goods are found to have a fault Outdoor Gearstore will repair, replace or refund the goods (at the sole discretion of Outdoor Gearstore).

If the goods are found to not be faulty, the goods will be returned to you. Outdoor Gearstore, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

Incorrect items ordered

If you have ordered the wrong item, you can return it to us at Outdoor Gearstore.

Amounts to be refunded will take account of the rights of cancellation and the sale of goods act, the customer is liable for the cost of returning goods to us except by prior arrangement with Outdoor Gearstore.

If you would like a replacement item to be sent to you, you may be charged again for delivery.

Incorrect items sent 

Outdoor Gearstore will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

 

Replacement items

If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost.

If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the delivery charges